I like that question too. I use the term character vs. competence. Unfortunately, too many companies focus only on skill and don’t pay attention to will. And then they can’t figure out why they keep pouring resources into skills training and not seeing a change in results. Getting clarity about the underlying issue is always a first step to determining the best solution.

Thanks for reading — and your comment.

It is a little old hat, and maybe simplistic but I do like the skill or will question.

Do your staff have the will to change?
Do they have the skill to change?

Once you know the answer to that then your interventions start to attack the real blockers.

I guess your points would make nice follow on questions to really target a problem

James